TERMS & CONDITIONS

This site is owned and operated by The Trustee For The Loaf Unit Trust {92 242 779 162}, trading as LOAF Sandwiches + Catering (“LOAF”, “us”, “we”, or “our”). LOAF operates from two locations: 89 Cronulla St, Cronulla NSW 2230 and Engadine Town Square, Engadine NSW 2233, providing retail, takeaway and catering services.

Please read these Terms and Conditions (“Terms”) carefully before using the LOAF website (the “Service”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. You warrant that you are at least 18 years old and legally capable of entering into binding contracts. If you are under 18 years old, you warrant that you have obtained consent from your parent or guardian and they agree to be bound by these Terms on your behalf.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.

REFUND AND CANCELLATION POLICY

Should you need to cancel your catering order, please contact us for a refund or to reschedule your order to another date. Refunds and rescheduling are not available within a 48-hour window of your delivery/pick-up time.

If items for your platter have already been ordered, we may withhold an amount to cover these costs.

If you are not happy with a particular item, please let us know. Refunds are only applicable at our discretion and you must inform us by 9pm on the day your order is picked up or delivered. To request a refund, please contact us via email.

Note: It is the responsibility of the person placing the online order to ensure that all order details (date, time, delivery location, and onsite contact) are correct.

LATE OR MISSING REFUNDS

Please allow 5–10 business days after confirmation for your refund to be processed. If it has been longer than 10 business days, please contact us by email.

ORDER CHANGES

LOAF reserves the right to adjust the invoice for any changes requested or adjustments made prior to pickup or delivery.

COLLECTION & DELIVERY

Catering orders must be collected from Cronulla or Engadine at the agreed date and time. LOAF takes no liability for any orders not collected by the customer outside the agreed time.

Delivery is provided via an external service. Once items are in the possession of the third-party delivery provider, LOAF is not liable for any delays, errors or damage.

Someone must be available to receive the delivery. If nobody is available, the order may be left at the delivery address at the customer’s risk.

FOOD SAFETY & CONSUMPTION RESPONSIBILITIES

Our Responsibilities

LOAF prepares food in line with current NSW Food Authority standards and safe food-handling practices.
Food is kept refrigerated or temperature-controlled until the point of pickup/delivery.
Our catering is designed to be ready-to-serve on the day of collection/delivery.

Customer Responsibilities
Once catering has been collected or delivered, responsibility for safe handling, refrigeration and consumption passes to the customer.
Food should be:
Kept below 5°C if not consumed immediately.
Consumed within 4 hours of pickup/delivery unless stored under refrigeration.
Discarded after this timeframe if not consumed or safely stored.
LOAF accepts no liability for foodborne illness or spoilage if storage and handling requirements are not followed.

ALLERGY ADVICE

LOAF is proud to offer fresh and quality ingredients. However:
All food is prepared in kitchens that handle gluten, dairy, eggs, nuts, soy, sesame, seafood and other allergens.
We cannot guarantee the absence of allergens or cross-contact in any product.
Customers with severe or life-threatening allergies (anaphylaxis) must contact LOAF directly by phone or email before ordering. Notes left in third-party ordering apps or website order comments are not sufficient to manage allergen risk.
If your request cannot be met safely, LOAF may cancel the order to protect customer safety.

Customers with allergies should:
Check the menu carefully and confirm ingredients with staff.
Advise staff about their allergy every time they order, even if they have eaten the dish safely before.
Understand that simpler dishes with fewer ingredients carry less risk.
By placing an order, customers accept responsibility for communicating their allergies directly and acknowledge that LOAF does not guarantee allergen-free meals.

ACCOUNTS

When you create an account, you must provide accurate and current information. You are responsible for safeguarding your password and account. LOAF is not responsible for unauthorised use of your account.

INTELLECTUAL PROPERTY

The Service and its content remain the exclusive property of LOAF. You may not copy, distribute or use our branding or content without consent.

LINKS TO OTHER WEBSITES

Our Service may contain links to third-party websites. LOAF is not responsible for their content, policies, or practices.

INDEMNIFICATION

You agree to indemnify LOAF for all damages, costs and liabilities arising from your use of the Service or breach of these Terms.

LIMITATION OF LIABILITY

LOAF shall not be liable for indirect, incidental, or consequential damages. Our aggregate liability shall not exceed the amounts paid by you to us.

DISCLAIMER

Your use of the Service is at your sole risk. The Service is provided “as is” and “as available” without warranties of any kind.

GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

CHANGES

We may update these Terms at any time. Your continued use of the Service after changes constitutes acceptance.